Frequently Asked
Costs
What do you charge?
Total charges for each repair call include a trip fee (based on your distance from us) plus a one hour minimum labor charge and any parts installed. See our "Rates & Services" page for current prices.
What forms of payment do you accept?
We take cash and credit cards only.
What if it only takes you 15 minutes to repair my RV?
We hope to be able to quickly resolve your RV issue and get you back to enjoying your camping trip. If your repair takes less than the 1 hour minimum, we will take the extra time to look over your RV and offer additional information, answer questions, make recommendations, and even make additional repairs to keep your rig in tip top shape. We value our customers and know that you expect to get what you pay for.
What if it takes more than 1 hour to repair my RV?
Our time is billed in 15-minute increments after the first hour of service. We will provide you with a quote giving an estimated amount of time it will take to make the repairs. Please understand that sometimes repairs can end up taking longer than expected. We vow to always keep you updated on our progress and make sure you are informed of the repair status.
What if my repair requires new parts?
We do our best to stock the most commonly needed parts on our work truck. In the event that we do not have the part needed for your RV repair we will order it from one of our vendors and return to make the repair as soon as it arrives. You will not be charged for an additional trip fee if we need to return. However, any miles over 30 will still require an additional "per mile" fee.
Services Offered
Do you have a shop or location to drop off an RV?
No, Rolling Repair RV is a 100% mobile tech service. We come to you and service your recreational vehicle at your home, campground, or storage unit. We do not have a shop or a physical location to drop off your RV and have it serviced.
Note that we do service a large portion of the Texas Hill Country, primarily Bandera, Kerr, Medina, Real, and Uvalde counties. A sampling of towns we travel to includes Bandera, Barksdale, Castroville, Comfort, Concan, Garner State Park, Hondo, Kerrville, Lakehills, Leakey, Lost Maples, Medina, Medina Lake, Moore, Mountain Home, Tarpley, Utopia, Uvalde, and Vanderpool.
If you are located outside our primary service area and have the flexibility to relocate your RV, you can book an RV park or campground within our service area and then we can come to you. We do not have a "drop off location."
Do you transport RVs?
Our insurance does not cover the transportation of RVs on the road.
Will you install parts I have purchased?
Yes, we can install parts you have purchased yourself (in addition to the parts we offer, of course).
Do you do warranty work?
Not at this time.
Do you do structural work like replacing RV walls or a roof?
We do not work on structural components of an RV such as walls, flooring or roofs. We diagnose and troubleshoot components and appliances, then repair or replace what is broken. (We also do common maintenance - on your air conditioner or water heater, for instance - to extend the life of the appliance.)
Do you provide annual maintenance services?
Yes - and they make great investments, saving you a ton in the long run! We currently offer both AC and water heater maintenance packages. Please see the "Rates & Services" tab at the top of the website for information and pricing.
Do you work on generators?
No, not at this time.
Do you wash RVs?
No we do not. (Nor do we rent pigs.)
Do you work on engines or transmissions?
No. To see a listing of services offered, see the "Rates & Services link found at the top of each page on this site."
Do you perform pre-purchase inspections?
No, not at this time. However, we might be able recommend someone who can. Visit our Contact page to inquire.
Do you provide collision repair and/or body work?
No, we do not. We offer maintenance and repair on AC units, furnaces, water heaters, refrigerators, and slide-outs.
Do I have to be present for the RV repair or maintenance service?
No, you do not have to be there if you have a form of payment on file. Be sure that we have access to the RV.
Are there RV services you do not offer?
We do not rent pigs. Beyond that, our service is limited to: Air conditioners, furnaces, refrigerators, water heaters, and certain issues commonly associated with "slide outs."
About Us
Do you have a shop or location to drop off an RV?
No, Rolling Repair RV is a 100% mobile tech service. We come to you and service your recreational vehicle at your home, campground, or storage unit. We do not have a shop or a physical location to drop off your RV and have it serviced.
Note that we do service a large portion of the Texas Hill Country, primarily Bandera, Kerr, Medina, Real, and Uvalde counties. A sampling of towns we travel to: Bandera, Barksdale, Castroville, Comfort, Concan, Garner State Park, Hondo, Kerrville, Lakehills, Leakey, Lost Maples, Medina, Medina Lake, Moore, Mountain Home, Tarpley, Utopia, Uvalde, and Vanderpool.
If you are located outside our primary service area and have the flexibility to relocate your RV, you can book an RV park or campground within our service area and then we can come to you. We do not have a "drop off location."
Who will be servicing my RV?
All RV service calls are performed by Keith Hosman, a graduate of the prestigious NRVTA RV training academy in Athens, Texas. We do not employ other service technicians, nor do we outsource service calls.
What qualifications do you have?
Keith Hosman has completed 346 hours of training and passed certification exams at the National RV Training Academy in Athens, Texas.